If you are required to follow prompts on screen to change a cartridge make sure you do follow them, otherwise you should be able to simply lift the lid or press a specific button to get your carriage to slide across. Remove the cartridges from your machine with the printer on.However, before we write off the use of compatible ink cartridges please try the following trouble shooting. It can on occasion prevent the printer from accepting the cartridges completely. Firmware on the printer can then produce the message regarding low or zero ink levels if the machine detects a cartridge that is not a manufacturer's original cartridge. Because of this, they update the firmware which may interfere with the printer operations if using compatible or remanufactured cartridges. Even though they may look slightly different they are designed to fit.įirmware/software updates can tell the printer how to communicate, how to move motors, fire nozzles and most important of all, how to recognise original versus compatible (non-original) cartridge chips.īy using compatible or remanufactured cartridges you are cutting into the manufacturer’s primary source of profit. This is due to the patenting of the original products. Newly-made compatible cartridges may look slightly different to the original cartridges.
